
{"id":2535,"date":"2016-06-14T16:14:33","date_gmt":"2016-06-14T14:14:33","guid":{"rendered":"http:\/\/www.konectablog.com\/?p=2535"},"modified":"2017-07-11T11:41:11","modified_gmt":"2017-07-11T09:41:11","slug":"de-paciente-a-cliente-customer-experience-en-sanidad-dr-carlos-mascias-cadavid-%e2%80%a2-director-medico-%e2%80%a2-hospital-hm-sanchinar","status":"publish","type":"post","link":"https:\/\/www.expocontact.net\/ediciones\/blog\/de-paciente-a-cliente-customer-experience-en-sanidad-dr-carlos-mascias-cadavid-%e2%80%a2-director-medico-%e2%80%a2-hospital-hm-sanchinar\/","title":{"rendered":"De paciente a cliente: Customer Experience en Sanidad Dr. Carlos Masc\u00edas Cadavid \u2022 Director M\u00e9dico \u2022 Hospital HM Sanchinar"},"content":{"rendered":"<div class='embed-container'><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/169712936\" width=\"640\" height=\"360\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe><\/p>\n<p><a href=\"https:\/\/vimeo.com\/169712936\">De paciente a cliente: Customer Experience en Sanidad Dr. Carlos Masc&iacute;as Cadavid &bull; Director M&eacute;dico &bull; Hospital HM Sanchinar<\/a> from <a href=\"https:\/\/vimeo.com\/user19206103\">Konecta BTO<\/a> on <a href=\"https:\/\/vimeo.com\">Vimeo<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>De paciente a cliente: Customer Experience en Sanidad Dr. Carlos Masc&iacute;as Cadavid &bull; Director M&eacute;dico &bull; Hospital HM Sanchinar from Konecta BTO on Vimeo.<\/p>\n","protected":false},"author":287,"featured_media":5241,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[228,222],"tags":[],"class_list":["post-2535","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ponencias-expocontact","category-videos-ponencias-expocontact-16"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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